What's New in Pageloop

GitHub-based AI suggestions can now follow workspace-specific guidance, matching the personalization available in other integrations.

Retrying a failed draft article no longer shows a "Job not found" error. Failed drafts show their generating status while a retry runs, and now offer a clear Dismiss option when retrying isn't the right next step.

You can now answer AI follow-up questions in a Chat tab while reviewing newly drafted articles. The draft review screen also highlights when input is needed, so article creation doesn't stall unnoticed.

The Chrome extension can now recognize your sign-in status without requiring an open Pageloop tab.

Video uploads now warn before you leave the page, helping prevent accidental lost uploads. Drafts restore the title and notes after a refresh, and failed uploads keep your draft intact for easier retries.

Upload product walkthrough videos when finding updates or creating new articles. Pageloop analyzes the video with timestamped frame captures so suggestions and drafts reflect what's happening in the product visually. Progress shows in the sidebar as it works, and each draft and update links back to the source video.

Pageloop now uses data from support conversations when creating articles, so new drafts come with better context from the start.

Pageloop now generates article suggestions from GitHub PRs. These are combined with any other sources you have set up, such as Linear, Jira, Slack, or your support tickets.

When updates are sitting in Pageloop and an affected article was edited after Pageloop fetched it, a warning banner now appears at the top when you open the article to update. With a single click, the update is regenerated with the latest version of the article.

Help Scout is now fully supported. Connect your account, sync articles into Pageloop, and publish back with a Push changes button and an Open in Help Scout shortcut. What you write in Pageloop is what lands in Help Scout. Callouts, tables, code blocks, images, and videos are all supported.

• The suggestions list now defaults to the last 30 days, so you're not scrolling through months of old results. Switch to "All time" if you need the full history, and Pageloop remembers your choice.

• You can now sort suggestions by how many sources back them up or by most recent. Source counts are visible directly in the list, so you can tell at a glance which suggestions have the most evidence behind them.

  
  

Pageloop can now asks you clarifying questions (when necessary) before continuing certain updates. The questions appear in a chat on the update details page, so you can give the agent more context without switching screens. Your answers and the agent's questions stay visible as a conversation timeline.

Organization admins can now manage brand colors in settings. Chosen colors will appear as the first options in the image editor annotation color picker, and new annotations default to your saved brand color.

Salesforce Knowledge conversations (closed cases, chats, and messaging sessions) can now generate content suggestions, helping teams catch article updates from real support patterns.

Schedule new Zendesk and Intercom articles to publish at a specific date and time. You can edit or cancel before it goes out. A status banner shows what's currently queued.

We now show an "In Progress" counter on the Updates tab, so you can see at a glance how many changes still need your attention.

The suggestions popover has moved to the right-hand side. Your article text stays visible while you review, so you can compare before and after side by side.

The review sidebar now has a Media tab where you can browse flow screenshots and uploaded images, and drag them directly into the editor while writing.

When replacing a screenshot, you can now choose "Media from Flow" to open the Media tab and select an image from your recording.

Help Center

• Document360 is now supported. You can sync articles, review changes, and publish updates without leaving Pageloop.

• Salesforce Knowledge now fully supports drafts, updates, and publishing. Your articles look the way they do in Salesforce, preserving formatting like borderless tables, image sizing, and article categories.

• Additionally our Zendesk integration has been upgraded to support the new editor.

Source
Connect your Jira account and tag Pageloop on any issue. The Jira integration uses a Forge app to comment on threads as Pageloop.

The biggest addition this cycle! Audit scans your entire help center for broken links (with detailed classifications like dead links, redirects, and malformed URLs), and conflicting or overlapping content.

Currently available for Intercom. Read more here.

Mention @Pageloop in Linear, Jira, or Slack and it will automatically generate article update suggestions from that conversation. Useful for keeping your knowledge base in sync with ongoing work.

See suggestions for changes on article titles and descriptions. Currently available for Intercom.

Pageloop now recommends images that are already present in other help center articles when suggesting image updates.

Apply Precision Replace updates when patterns are detected across multiple articles.

Undo feature (highly requested!) is now live where you can undo any accepted or rejected change from the change popover.