What's New in Pageloop

• The suggestions list now defaults to the last 30 days, so you're not scrolling through months of old results. Switch to "All time" if you need the full history, and Pageloop remembers your choice.

• You can now sort suggestions by how many sources back them up or by most recent. Source counts are visible directly in the list, so you can tell at a glance which suggestions have the most evidence behind them.

  
  

Pageloop can now asks you clarifying questions (when necessary) before continuing certain updates. The questions appear in a chat on the update details page, so you can give the agent more context without switching screens. Your answers and the agent's questions stay visible as a conversation timeline.

Organization admins can now manage brand colors in settings. Chosen colors will appear as the first options in the image editor annotation color picker, and new annotations default to your saved brand color.

Salesforce Knowledge conversations (closed cases, chats, and messaging sessions) can now generate content suggestions, helping teams catch article updates from real support patterns.

Schedule new Zendesk and Intercom articles to publish at a specific date and time. You can edit or cancel before it goes out. A status banner shows what's currently queued.

Upload product walkthrough videos when finding updates or creating new articles. Pageloop analyzes the video with timestamped frame captures so suggestions and drafts reflect what's happening in the product visually.

We now show an "In Progress" counter on the Updates tab, so you can see at a glance how many changes still need your attention.

The suggestions popover has moved to the right-hand side. Your article text stays visible while you review, so you can compare before and after side by side.

The review sidebar now has a Media tab where you can browse flow screenshots and uploaded images, and drag them directly into the editor while writing.

When replacing a screenshot, you can now choose "Media from Flow" to open the Media tab and select an image from your recording.

Help Center

• Document360 is now supported. You can sync articles, review changes, and publish updates without leaving Pageloop.

• Salesforce Knowledge now fully supports drafts, updates, and publishing. Your articles look the way they do in Salesforce, preserving formatting like borderless tables, image sizing, and article categories.

• Additionally our Zendesk integration has been upgraded to support the new editor.

Source
Connect your Jira account and tag Pageloop on any issue. The Jira integration uses a Forge app to comment on threads as Pageloop.

The biggest addition this cycle! Audit scans your entire help center for broken links (with detailed classifications like dead links, redirects, and malformed URLs), and conflicting or overlapping content.

Currently available for Intercom. Read more here.

Mention @Pageloop in Linear, Jira, or Slack and it will automatically generate article update suggestions from that conversation. Useful for keeping your knowledge base in sync with ongoing work.

See suggestions for changes on article titles and descriptions. Currently available for Intercom.

Pageloop now recommends images that are already present in other help center articles when suggesting image updates.

Apply Precision Replace updates when patterns are detected across multiple articles.

Undo feature (highly requested!) is now live where you can undo any accepted or rejected change from the change popover.