Privacy Policy

Last Updated: 1 May 2025

Pageloop Inc ("Pageloop," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (https://www.pageloop.ai/) and our products, including our web-based platform and Chrome extension (collectively, the "Services").

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

1. Information We Collect

We collect the following types of information:

  • Account Information: When you sign up, we collect your name, email address, company name, company domain, and related URLs.
  • Usage Data: We track user activity within our Services to improve the product, troubleshoot issues, and analyze usage patterns.
  • Billing Information: When we integrate a payment provider, billing information will be processed by that provider. We will not store payment details directly.
  • Third-Party Authentication & Integrations: We provide integrations through OAuth or API key entry, which may involve sharing certain authentication details with external platforms.
  • User-Generated Content: Users may input, upload, or share data within our platform, including but not limited to product requirement documents, knowledge base content, and data from product management tools, and helpdesk ticketing systems. Pageloop processes this information strictly for providing its Services and does not sell or share such content externally.
  • Log Data: When you access our Services, we may automatically collect log data, including your device’s IP address, browser type, operating system, pages visited, timestamps, and error logs. This helps us troubleshoot technical issues and improve service reliability.
2. How We Use Your Information

We use the data we collect to:

  • Provide, operate, and maintain our Services
  • Facilitate account creation, authentication, and user management
  • Enable integrations and process user-inputted content (e.g., PRDs, walkthroughs, support tickets)
  • Offer customer support and resolve technical issues
  • Analyze and enhance product performance and user experience
  • Comply with legal and regulatory obligations
  • Use your content solely to improve results within your own account. We do not use your User Content to train models or enhance outcomes for other customers.
  • When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
3. Data Sharing with Third Parties

We do not sell or rent user data. However, we may share limited user data with third-party service providers that assist us in operating our Services, including:

  • Cloud hosting and storage providers
  • Analytics providers
  • AI service providers (e.g., OpenAI, Claude, Gemini) that process user queries
  • Customer support and knowledge management tools

All third-party providers are contractually required to adhere to data protection standards in compliance with US, EU, and other applicable regulations.

4. Data Storage & Security
  • Storage Location: User data is stored in the United States. We ensure that all service providers we engage comply with US and EU data protection standards.
  • Security Measures: We implement industry-standard security measures to safeguard user data. All sensitive data, including access tokens, API keys, passwords, and personally identifiable information (PII) entered by the user, is encrypted.
  • Data Retention: Users retain full control over their data and may request deletion of their personal information at any time.
5. Cookies & Tracking Technologies
  • Website Cookies: We use cookies to enhance user experience, analyze traffic, and provide essential functionality. Users can manage their cookie preferences through our website.
  • Chrome Extension Cookies: If users enable specific features, we may store browser cookies to facilitate automated screenshot updates. Users consent to this functionality if they install our extension and use it.
  • Third-Party Tracking: We may use tools such as Google Analytics to analyze website traffic.
6. User Rights & Choices

In accordance with applicable data protection laws, users have the following rights regarding their data:

  • Access & Correction: Users may access and update their personal information within our product.
  • Data Deletion: Users may request deletion of their personal data.
  • Opt-Out of Tracking: Users may opt out of non-essential cookies and analytics tracking.
7. Legal Basis for Data Processing

We process data based on:

  • Contractual Necessity: To provide the Services (e.g., account creation, integrations, user-generated content processing)
  • Legitimate Interest: To improve our product, troubleshoot technical issues, and ensure the security of our platform
  • User Consent: For optional features such as cookies and screen recording
  • Legal Compliance: To comply with applicable legal obligations and regulatory requirements
8. Third-Party Links

Our Services may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Sensitive Information

We do not collect or process special categories of personal data (e.g., racial or ethnic origin, political opinions, religious beliefs, health data, biometric data) unless explicitly required for a specific feature and with your consent.

10. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor entity. We will notify users of any such changes and provide opt-out options where required by law.

11. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law.

12. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us to request its deletion.

13. Additional Rights for California Residents (CCPA Compliance)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to request access to your personal information.
  • The right to request deletion of your personal data.
  • The right to opt out of certain types of data sharing. To exercise these rights, please contact us at hello@pageloop.ai.
14. Policy Updates

We reserve the right to update this Privacy Policy as necessary to reflect changes in our Services, legal requirements, or industry standards. Any changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us at hello@pageloop.ai.

This Privacy Policy is intended to comply with the General Data Protection Regulation (GDPR), United States privacy laws, and applicable Indian regulations. If legal requirements evolve, we will update this document accordingly.

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